Had the pleasure of visiting there last weekend and met the salesman Jake a very nice young guy who invited my son David and myself in for Coffee even though we didn't purchase a car and besides this they offered us a very good price for my son's car in part ex plus cash, really genuine nice guy and we would without question recommend them to the public
My mum got herself a new Nissan Juke today and I went along with her to pick it up, we spoke to Jake he helped her through the whole process and went above and beyond, was extremely helpful and friendly!
Poor call handling when booking services. Management failed to respond to issues and complaints over the past 12 months on multiple cars. No response over surveys. Today Holdcroft Northwich lost a customer who buys multiple cars. FYI everyone - re Nissans standard response '' we are sorry to hear .'' (posted 3 days ago) - there has still been no follow up from a manager. The issue was that we wanted a service and a MOT on a vehicle and were told by Holdcroft on multiple occasions both on the phone and in the showroom that the car was on a service plan and the only payment would be 45 for an MOT. We dropped off a car and signed a service /MOT sheet. We were not given a copy of the job sheet. When we picked up the car the bill had gone to 244 (45 MOT 199 service) and told after the work that we were not on a service plan. Cash had subsequently been written on the service sheet which was not on the day before when we dropped off the car otherwise we would have queried it!. The member of staff strongly defended her position in the showroom whilst other customers were present. We asked to see a manager and he refused to come out of the office (10 ft away) but said to the member of staff that we had to pay the bill. Being professional people who had been loyal to Nissan but having no evidence of our position (is this our fault as Nissan don't give out copies of the paper work apparently) we felt ignored and bullied into having to pay the bill. We were so disgusted about how this and other issues were handled we traded in the car a few days later. This is the 2nd Nissan from Holdcroft Northwich that we have traded in, in 12 months through bad service. We hear via social media that this is not the first time customers complaints have been ignored at Nissan Northwich. In frustration I will be writing to Nissan UK to try and get our 199 back. I will keep you posted here.
Such lovely service from these guys today. My car was called in for a safety recall so was at no cost to me, whilst at the garage they did a full safety check tyres breaks etc... And also hoovered and cleaned the car at no cost. The best thing was they sent me a video of them doing the safety check with running commentary and all personalised, first class service
Superb experience buying a qashqai this week. Alan was a great help and professional through out. He was very knowledgeable and helpful and never made us feel pressured into buying he just supported us making the right decision. Fully recommended.
Holdcroft Nissan Northwich is a UK Car Dealer based in Northwich, North West England. Holdcroft Nissan Northwich is located at Chester Way, Northwich CW9 5NN, UK.
Please contact with Holdcroft Nissan Northwich using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Holdcroft Nissan Northwich opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Car Dealer in Northwich
You Might Also Consider